Privacy policy

Privacy Policy

Last updated: August 28, 2026.

This Privacy Policy explains how Mutt & Moment collects, uses, and shares information when you visit muttandmoment.com, submit the dog-care contact card, join email updates, or communicate with us.

Information we collect

We may collect contact details such as your name, email address, phone number, and dog name, plus any care notes or messages you choose to provide. We may also collect technical information such as device, browser, IP address, page activity, form source, cookies, analytics data, and security logs through Shopify and other service providers.

How we use information

We use information to receive and manage dog-care contact details, coordinate care, contact the right person quickly for urgent dog-care questions, respond to messages, keep owner records, provide customer support, maintain site security, improve our services, and comply with legal obligations.

Email and related projects

If you opt in to email updates, we may use your email address to send occasional updates from Mutt & Moment and related projects, including dog-care notes, customer follow-up, offers, and project announcements. You can unsubscribe from marketing emails at any time.

Phone numbers

Phone numbers submitted through the contact card are required for care coordination and urgent contact. We do not use phone numbers for marketing texts unless you separately consent to SMS marketing.

Sharing information

We may share information with Shopify, email and customer-management tools, website hosting and analytics providers, payment or fraud-prevention providers if purchases are later offered, professional advisors, and authorities when required by law. We do not sell your submitted contact information.

Third-party services

Shopify powers this website. If you interact with Rover or another third-party marketplace, that service's own terms and privacy policy apply to your activity there. Mutt & Moment does not control those third-party services.

Retention and choices

We keep information for as long as reasonably needed for the purposes above, unless a longer period is required or allowed by law. You may request access, correction, deletion, or opt-out help by contacting us through muttandmoment.com. Some records may need to be kept for security, legal, accounting, or dispute-resolution reasons.

Children

This site is intended for adults. Do not submit information for a child or minor unless you are authorized to do so.

Security

We use reasonable safeguards and trusted service providers, but no website, email, or internet transmission is completely secure.

Changes

We may update this Privacy Policy as the site, services, tools, or related projects change. The updated date will show when the policy was last revised.

Contact

Questions about this Privacy Policy can be sent through the contact form on muttandmoment.com.